SETA Accreditation No. 6570

Office Cleaning and Tea Assistants Programme

Workshop dates:
(Our workshops are max. 15 people)

Johannesburg: 4-5 June 2020
Pretoria: 18-19 June 2020
Durbanville, Cape Town: 11-12 June 2020
Durban North: 23-24 June May 2020

* Early bird discount less 15% p/p and group bookings less 20%, off the normal fee.*
* In-house special rate for up to 15 people – R15,500.00 excl. VAT per day. *
* All discount offers available until 30 March 2020. See details below.*

Book with Total Confidence and save with our Autumn / Winter specials.

As with everybody else, the current COVID-19 outbreak has raised several concerns for us at Norcaz Academy too. We want you to feel totally confident about booking onto our events.

If Norcaz Academy needs to reschedule the event, we will simply roll over your booking to the new dates. If Norcaz Academy is unable to run the event again in the next 12 months, you will be entitled to a full refund. This applies to all recent and will be applicable to new bookings received.

In-house bookings countrywide

For in-house group bookings and other enquiries, please e-mail me at or contact Charlotte on (011) 902-0720 or contact Ronell on 073 291 0450.

Course fee: R4,500.00 (R5,175.00 incl. 15% VAT) per delegate.

Early bird discount less 15% (R675.00) per person = R3,825.00 (R4,398.75 incl. VAT) per delegate for all new registrations received and paid by 30 March 2020. Terms and conditions apply.

Group booking discount for more than 3 people less 20% (R900.00) per person = R3,600.00 (R4,140.00 incl. VAT) per delegate for all new registrations received and paid by 30 March 2020. Terms and conditions apply.

In-house sessions for up to 15 delegates = R15,500.00 (R17,825.00 incl. VAT) per day x two days, for all new registrations received and paid by 30 March 2020. Terms and conditions apply.



This two-day training programme covers the basics of Cleaning Staff and Tea Lady Duties and is excellent for training new employees and refreshing existing employees. The Tea Lady plays a key role in providing a refreshment service to the company’s customers and staff. During this workshop, emphasis is placed on a variety of basic skills required by cleaning and tea ladies to provide excellent service to your staff and customers.

During the programme we highlight basic telephone and communication skills, introduction to business etiquette, Stock control, cleaning, personal, kitchen and bathroom hygiene. The programme further covers basic requirements for a first aid kit in the office and HIV / Aids awareness.

This course will assist and provide the learner with increased workplace management skills and aim to instil a sense of responsibility in the workplace, improve attention to detail, highlight the importance on all aspects of hygiene within the workplace and to increase delegates’ confidence and competence in fulfilling their tasks.

Basic telephone skills and importance of customer service are also covered to prepare delegates for a possible promotion into a receptionist or junior office admin position.

Programme Content

Basic skills on Telephone Etiquette, Listening Skills and Message Taking

  • What is telephone etiquette?
  • Why is message taking important?
  • How good do we listen?

Introduction to Business Etiquette and Customer Service

  • Overview of basic business etiquette
  • Dining etiquette
  • Why do we need customers?
  • Why do we have to care for our customers?
  • Dress Code

Office Maintenance

  • Boardrooms and equipment
  • Coffee stations and water fountains
  • Desk cleaning and dusting
  • Equipment cleaning and attention
  • Floor and carpet cleaning
  • Garbage and can areas
  • Office maintenance and regular check-ups of equipment
  • Report damaged / broken equipment
  • Window cleaning

Restroom Cleaning

  • Cleaning of the restrooms, showers and locker Rooms
  • Dispensers
  • Odour control
  • Preparing and replacing Stock


  • Kitchen hygiene
  • Equipment care
  • Stock control of the kitchen
  • Kitchen floor cleaning

Preparing Refreshments

  • Efficiency and timely delivery of refreshments for meetings or functions
  • Freshness of food and beverages
  • How to prepare a tea / coffee tray (beverage)
  • Preparing refreshments for a meeting
  • Professional serving

How to Improve Cleaning Productivity

  • How to plan your day / week
  • Importance of a check list

Hygiene and HIV / Aids Awareness

  • Maintain personal hygiene and health
  • Personal and hygienic practice in the workplace
  • Requirements for the Office First Aid Kit
  • HIV/Aids awareness

Training Methodology

  • Learner guides / slides
  • Videos
  • Practical demonstrations
  • Group discussions
  • Individual exercise
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