Office Administration Programme

Workshop dates:

Johannesburg: 5-6 October 2017 / 16-17 November 2017
Pretoria: 19-20 October 2017
Durbanville, Cape Town: 12-13 October 2017 / 23-24 November 2017
Durban North: 20-21 November 2017
Bloemfontein:  10-11 October 2017
Port Elizabeth:  9-10 November 2017

Course Fee: 

Single: R4,950.00 (R5,301.00 incl. VAT)
Group Booking of 3 delegates or more: R4,250.00 (R4,845.00 incl. VAT) per delegate – T&Cs apply – see below.

For in-house group bookings and other enquiries, please e-mail admin@norcaz.biz
or contact Charlotte at 011: 869-9626.

DURATION:  2 DAYS
INTRODUCTION

This two-day workshop will focus on the necessary aspects of office efficiency and control. A must for developing great office support staff who has no more than three to five years’ experience in a similar position.

The people who operate the office environment should be great organizers, administrators and should cope well in stressful situations. These are the people who need to be trained and coached in such situations in order that they support the very teams who create value to customers.

Who should attend this workshop?

Admin and Office Staff; PAs; Secretaries; Office Administrators

Outcomes include:
  • An understanding of the role and function of an administrator in the organisation
  • Business Etiquette and corporate dress code
  • Importance of Corporate and Personal branding
  • Time Management
  • Diary Management
  • Telephone skills and the use of the telephone as a resource in business
  • Competent dealing with customers
  • Successful dealing with difficult situations and superiors, including understanding of different personality profiles
  • Handling and preparing of correspondence and mail
  • Understanding of the principles of  Pro – activity
  • Competency in records management
  • Minute Taking and professional handling of meetings and documentation relating to meetings
WORKSHOP PROGRAMME
DAY 1
The role of the Office Administrator
  • Formal and informal Roles
  • Confiden tiality
  • Skills
  • Traits
  • Understanding People
Business Etiquette
  • Dress, mannerisms and appearance
  • Telephone technique
  • Professional behaviour
  • Behaving appropriately in diverse circumstances
Time Management
  • Self Management
  • Setting realistic objectives
  • Goal Setting
  • Important versus urgent
  • Prioritisation
Customers and Professional Telephone Skills
  • Understand the definition of the customer
  • Displaying a focused attitude
  • Taking responsibility for your workspace
  • Practice superior telephone skills
  • Developing excellent listening skills
  • Taking pride in displaying courtesy and civility
DAY 2
Relationship Management:  Handling difficult situations and Superiors with finesse
  • Understanding people
  • Working with various personality styles
  • Managing your manager
  • Personality preferences
  • Diversity management
  • Managing and developing a relationship
Pro – Activity
  • Pro – active creativity
  • Thinking ahead
  • Independent versus dependent thinking
  • Cultural issues
  • Considering the best for your department
Minute taking and professional handling of meetings and documentation
  • Characteristics, purposes of, procedural requirements and general problems with formal meetings
  • The functions, roles and responsibilities of the Chairman and Secretary
  • Plan, prepare and write effective minutes

NQF Aligned – Level 4.

       
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