SETA Accreditation No. 6570

Executive PA & Office Administrator Master Class 2021

Executive PA & Office Administrator Master Class

ONLINE WORKSHOP DATES 2021: 20-22 January / 7-9 April 2021
Use a Smart phone / tablet / laptop / desktop including activated webcam, earphones.


Midrand, JHB: 17-19 February / 21-23 April 2021
Durban North: 24-26 March 2021
Durbanville, Cape Town: 22-24 February 2021
Pretoria: 1-3 March 2021


For in-house group bookings and other enquiries, please e-mail Ronell at or contact Charlotte on 011: 902-0720 / 062 162 1640 or Ronell at 073 291 0450.

(Strict COVID-19 precautions will be adhered to at our venues.)

* If for any reason we do not have enough delegates to run the public workshop,the course will be offered online.



Course fee (3 days): R7,500.00 (R8,625.00 incl. VAT) per delegate.

ONLINE, PUBLIC & GROUP BOOKINGS TRAINING: Less 40% (R3,000.00) per delegate (3 days): R4,500.00 (R5,175.00) incl. VAT) per delegate for all new registrations received and paid for by 12 January 2021. Terms and Conditions apply.

Online Training Hours:
08:30-16:00 which include 2 x 20 min tea breaks and 1 x 40 min lunch break.

Technical requirements for online sessions: Training will be presented live via ZOOM or Microsoft (MS) Teams. Use a Smart phone / tablet  / laptop / desktop including activated webcam and earphones and you will need Internet connection (3G or 4G / LTE) – minimum speed of 3.0 Mbps (up / down).

Online Training Hours:
08:30-16:30 which include 2 x 20 min tea breaks and 1 x 40 min lunch break.




  • How to gain control after crisis / pandemics
  • What is the biggest challenge we’re facing moving forward?
  • Future proof your job: it’s all about who you become and not what you do
  • Learn about the 4 Critical Success Factors
  • How to survive and keep your job in the Fourth Industrial Revolution (4IR)
  • Learn how to boot productivity suckers and how to fight them
  • 5 ways to catch-up and improve on your productivity
  • Why working too many hours is not such a good idea
  • Six essential keys to help you to perform at your best
  • What to do when there is too much to do.
  • Problem-solving and Decision-making for better communication
  • Leadership and Teamwork tips and skills


  • Personal Assistants and Secretaries
  • Executive Assistants and PAs
  • Office Administrators
  • Senior Administrators
  • Office Managers
  • Senior Receptionists.

After attending this course, amongst others, participants will have the ability to:

  • Recognise your professional role as part of the management team
  • Manage your time effectively, prioritise and delegate
  • Apply problem solving techniques
  • Communicate more confidently and effectively
  • Provide improved support for your manager
  • Take the lead without being told to do so
  • Build on your personal power
  • Realise the impact you have on building your own brand and that of your manager
  • Understanding different personalities
  • Manage your own conflict style and understanding that of others
  • Success in the 4IR workplace is within your control
  • Know that everything is about ATTITUDE
  • You are in control of your own destiny by the CHOICES you make
  • Know the importance of observing proper business protocol


During the three days, we will also deal with the following:

  • Why do Managers / Executives still need PAs?
  • The Virtual PA – is this the new future for Administrators / PAs / EA?
  • How to grow recognition of the Administrator / PA / EA role
  • Whose brand are you building? Building a Powerful PA Brand: No brand exists in isolation. You can have a great impact on your boss’ brand by how you operate within the company and that the relationship between you and your manager(s) also create an independent, overlapping brand.
  • What are your work style and work values?
  • Remember: Average is a dead-end.

Management skills

  • Personality traits of a master performer
    • The Professional role of the senior secretary.
    • People management: When to say yes and when to say no!
    • Time management and time wasters: specific solutions to gain the title master performer
    • Contributing to your Manager’s success
    • The secret to prioritising

Handling the unique demands of your role

  • Assertiveness vs aggressiveness
    • Equity, ethics and teaching your team to trust in you
    • Continuous self-development to build your confidence
    • Questioning and listening skills
    • Action PlanningCreating a Positive Image
  • Behaviour
    • Professional appearance: wardrobe and grooming
    • Body language
    • Effectively handling dress code issues

Communication and Organising skills

  • Advanced interpersonal communication skills
    • Improving personal effectiveness.
    • Boosting your credibility in the office
    • Sharing best practices with your colleagues

Being the Best vs. Being Superb

  • The truth about trust
    • Giving people what they need: care, value and prestige
    • Does your approach match your skill?

Managing your mouth

  • Understanding your natural reactions
    • Don’t say the wrong things – Reducing sarcasm

Leadership Skills and Teamwork

  • Lessons learned from the animal kingdom about leadership and teamwork
  • How to use this to your advantage

Building better business relationships

  • Effective relationships between managers and employees
    • Stay Connected: Setting the standard for corporate communications
    • Living with silence: The fine art of shutting up
    • Managing distractions
    • The fine art of being liked: Listening and learning

Dealing with different personalities

Workflow Mastery: all about organising your time, tasks and Inbox  

Managing your Manager

Building your unique personal brand

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-Work-Center Traing pts photo3 conference room day 2