Advanced PA Programme

Workshop dates:

Johannesburg:  For future dates email customerservice@norcazacademy.co.za
Cape Town: For future dates email customerservice@norcazacademy.co.za
Durban North: For future dates email customerservice@norcazacademy.co.za

Course Fee: 

Single:  R7,800.00 (R8,892.00 incl. VAT)
Group Booking of 4 delegates or more: R7,200.00 (R8,208.00 incl. VAT) per delegate – T&Cs apply.

In-House Training sessions available on request e-mail events@norcazacademy.co.za with details.

DURATION: 3 DAYS

INTRODUCTION

The Advanced Executive PA & Office Administrator Programme presents a managerial perspective on the Executive PA, EA, senior secretary and Administrator role. It is essential development training for PAs who would like to be first class business partners to their bosses.

This challenging and enjoyable advanced PA and Office Administrator course was developed to stretch the EA and PA skill-set and broadens the PA’s objectives and personal brand.

This course also explores the duties and objectives of the modern Executive PA role. It teaches techniques for adding significant value to the PA role and maintaining continuous professional development. It also provides strategies for building productive working relationships.

PAs learn how to identify their boss’s shifting priorities without being told and how to prioritise their workload.

COURSE OUTCOMES

By the end of this PA training course you will have a deeper insight into the following topics.

• Making the shift from Executive PA to business partner
• Understanding what your boss needs from you without being told
• Improving your professional relationship with your boss
• How to bring trust and loyalty into the workplace
• Understanding different personalities and how to work with them
• Being resilient
• What leadership skills do you need to excel in your role
• Event management overview
• Working effectively with different communication styles
• How to be assertive without causing offence
• Techniques for influencing management
• Practical win-win negotiation skills

PROGRAMME OUTLINE

PROFILING THE CONTEMPORARY EXECUTIVE PA ROLE
• Understanding the objectives of the modern PA
• Taking your PA skills to the next level
• Discovering your boss’s daily priorities without being told
• Identifying with the professional profile of a world-class PA
• Develop your leadership skills

WORKING PRODUCTIVELY WITH YOUR BOSS
• Strategies for improving your working relationship with your boss
• Distinguishing between your boss’s leadership style and thinking style
• Enhancing your boss’s brand

HOW TO BE BETTER AT WHAT YOU DO
• 7 ways being an excellent PA
• How to be a good follower
• Harmonising with your boss’s work style

MANAGING YOUR TIME & YOUR T-E-A-M
• Understanding your t-e-a-m
• Strategies for time managing & prioritising your workload
• Diary Management: creating time in the diary
• Tips for taking minutes at meetings and play a more supportive role to the Chairperson

EVENT MANAGEMENT OVERVIEW
• The event management process
• The 5 W’s in event planning
• Managing risks in event management
• Different types of events

COMMUNICATION SKILLS – GETTING WHAT YOU WANT FROM OTHERS
• Strategies for influencing management
• Communication skills and body language
• Verbally presenting your ideas to management
• Dealing assertively with managers

WIN-WIN NEGOTIATION & PROBLEM SOLVING STRATEGIES
• The rules of negotiation
• Identifying what the other party needs from you
• Practicing win-win negotiation
• Practical problem-solving techniques

INCREASING YOUR MANAGERIAL POTENTIAL
• You and your personal brand
• G-o-a-l setting: writing a personal development plan
• How to identify tasks that add value to your role
• Creating a PA network in your organisation

BEING THE SUPER ACHIEVER
• How to get rid of workplace stress
• How to be proactively resilient
• To multi-task or not to multi-task
• Exploring the virtual assistant role

       
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