Consumer Protection Act

Workshop dates:

Johannesburg:  For future dates email customerservice@norcazacademy.co.za
Durbanville, Cape Town:  For future dates email customerservice@norcazacademy.co.za
Durban North: For future dates email customerservice@norcazacademy.co.za

Course Fee: 

Single:  R3,200.00 (R3,648.00 incl. VAT

In-House Training sessions: available on request – send an e-mail with specifications to admin@norcazacademy.co.za

Introduction

Since the Consumer Protection Act (CPA) came into effect in 2011, it has fundamentally changed the way business is done in South Africa. It has required businesses to change the way in which they interact with consumers and to ensure that all their dealings with consumers are fair, reasonable and honest.

This training course on the Consumer Protection Act (CPA) is aimed at companies doing business with consumers. Instead of focusing on finding loopholes in the CPA and exploiting these, the training is aimed at doing business in the spirit of the Act, which is to improve the relationship between business and consumers.

The CPA touches on all areas of business from marketing to deliveries, agreements and safe disposal of harmful products. It is therefore of cardinal importance for businesses to be informed about the CPA, because contraventions of the CPA could lead to a fine based on the turnover of the business.

The challenge that suppliers of goods or services are facing is that it is not just a matter of simple compliance. Many organisations still find it difficult to implement as it is cross-cutting and requires behaviour changes across the organisation.

COURSE OUTLINE
Definitions
Business names
Marketing
  • General standards
  • Discriminatory marketing
  • Restrictions on direct marketing
  • Unsolicited goods or services
  • Bait marketing
  • Negative option marketing
  • Direct marketing
  • Catalogue marketing
  • Prepaid certificates, credits and vouchers
  • Prepaid services and access to service facilities
  • Trade coupons
  • Customer loyalty programmes
  • Competitions
  • Referral selling
  • Unconscionable conduct
  • False, misleading or deceptive representations
Agreements
  • Unfair, unreasonable or unjust contract terms
  • Prohibited transactions, agreements, terms or conditions
  • Notice required for some terms and conditions
  • Written consumer agreements
  • Agreements with person lacking legal capacity
  • Bundling
  • Fixed-term agreements
  • Repair and maintenance services
  • Cooling-off period
  • Cancellation
  • Delivery
  • Returns
  • Changes, deferrals, waivers and substitution of goods
  • Overselling and overbooking
  • Lay-by
  • Supplier accountability for consumers’ property
  • Deposits for containers
  • Return of parts and materials
Information
  • Plain and understandable language
  • Prices
  • Labelling and trade descriptions
  • Reconditioned and grey market goods
  • Sales records
  • Disclosure by intermediaries
  • Identification of service providers
  • Right of consumer to assume supplier is entitled to sell goods
Fair value, good quality and safety
  • Quality service
  • Safe goods of good quality
  • Implied warranty of quality
  • Warranty on repaired goods
  • Warning about fact and nature of risks
  • Recovery and safe disposal of designated products or components
  • Safety monitoring and recall
  • Liability for dam age
Prohibited schemes
  • Alternative work schemes
  • Fraudulent schemes and offers
  • Pyramid and related schemes
Enforcement
  • Alternative dispute resolution
  • National Consumer Commission
  • National Consumer Tribunal
  • Courts
  • Consumer protection groups
  • Penalties
       
 Messengers, Drivers & Courier Drivers
Single: R4,000.00 (R4,560.00 incl. VAT) Read More
Office Cleaning & Tea Assistants Programme
Single: R4,000.00 (R4,560.00 incl. VAT) Read More
Social Media

Single: R3,850.00 (R4,389.00 incl. VAT)

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 Guide to Imports & Exports

Single:  (3 days): R8,500.00 (R9,690.00 incl. VAT)

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