SETA Accreditation No. 6570

Debtors Management & Creditors (combined one-day workshop)

Online Workshop Dates: 22 April 2021
Use a Smart phone / tablet /laptop / desktop including activated webcam, earphones.

PUBLIC Workshop Dates:

Midrand, JHB: 16 April 2021
Durbanville, Cape Town: 13 April/8 June 2021
Durban North: Online only

For in-house group bookings and other enquiries, please e-mail Ronell at or contact Charlotte on 011: 902-0720 or Ronell at 073 291 0450.

COURSE FEES: R3,800.00 (R4,370 .00 incl. 15% VAT) per delegate.

PUBLIC & ONLINE TRAINING: Early bird fee less 25% (R950.00) per person = R2,850.00 (R3,277.50 incl. VAT) for all new registrations received and paid by 7th April 2021. Terms and conditions apply.

Groups of 8 or more people will be done in-house.

Technical requirements for online sessions: Training will be presented live via ZOOM or Microsoft (MS) Teams. Use a Smart phone / tablet / laptop / desktop including activated webcam, earphones and you will need Internet connection (3G or 4G / LTE) – minimum speed of 3.0 Mbps (up / down).




This one-day training course will enable you to put in place effective debtors and creditors control strategies and, at the same time still maintaining good client relationships. You will learn to put in place an effective debt collection programme and acquire proven techniques for written and telephonic debt collection.

Bad debt can ruin otherwise successful companies and it is important that a company’s debt collection strategy results in payment of due debts to it, whilst retaining the client.


Who should attend?

  • Debtors and Credit controllers
  • Debtors clerks
  • Debt Recovery agents
  • Debt Collectors
  • Credit Supervisors and Managers
  • Finance back office staff
  • Call Centre staff
  • General Managers of SMME’s


Course Outline

Understanding Debtors Management:

  • Overview of Debtors Management.
  • Why are they not paying? – identifying underlying causes of outstanding debts
  • Assessing the impact of outstanding debt on financial results
  • Identifying ways in which a customer can be encouraged to pay their outstanding debts

Debt collection as a vital function in the organisation:

  • Maintaining debtor analysis as an effective debt management tool
  • Setting realistic debt collection targets
  • Comparing debt collection vs. objectives
  • Analysing effective ness of the debt collection activities on an ongoing basis.

Preparation for effective debt collection:

  • Classifying your debtors to enable an effective targeted strategy.
  • Analysing the risks of non-payment of each debtor by utilising the classification.
  • Setting up a collection modus operandi to ensure systematic successful collections.
  • Setting up, maintaining and making use of a debtors age analysis system in order to track progress.
  • Deciding how to collect each outstanding debt i.e. letter, telephone, SMS etc.
  • Measuring the success of your debt collection efforts.

Understanding the importance of the form of debt collection correspondence:

  • Paraphrasing the threat to ‘pay or we’ll sue’ in a more effective way to maximize the chances of success.
  • Essential skills for compiling debt collection letters, SMSs, e-mails and faxes
  • Addressing your correspondence to the correct contact person.
  • Telephone etiquette and techniques.
  • Sufficient preparation before contact.
  • What to say and how to say it.
  • Dealing with irate clients and excuses
  • Balancing personal and company objectives
  • Turning promises into commitments.
  • Follow up: how to ensure that agreed payment dates are honoured by sending reminders.
  • We are all human – how to end calls amicably.

Who should attend

  • Debt and Credit Controllers
  • Debtors clerks
  • Debt Recovery Agents
  • Debt Collectors
  • Credit Supervisors and Managers
  • Finance back office staff
  • Call Centre staff
  • General Managers of SMMEs

The least expensive form of financing of a business is the creditors of the business.  The reason for this is the fact that most creditors don’t change interest on the outstanding amount of their customers’ accounts.

Frequently Credit Controllers do not have the necessary practical knowledge and skills to perform this function effectively.

This course aims to provide attendees with these practical skills and theoretical know-how needed to fulfil their function effectively and the equip attendees to understand the process of recording and handling creditors’ accounts.

  • Recognise various classes of creditors of a company:
  • Understand the documentation, filing and methods of recording used in the control of creditors’accounts;
  • Understand the preparation and use of a  Purchases  Journal;
  • Understand the recording and calculation of goods in transit;
  • Understand the principles of accruing for outstanding accounts;
  • Understand the recording and calculation of Value Added Tax;
  • Attain the skills needed to reconcile creditors’ accounts.
  1. Types of Creditors
  2. Sources of Creditors
  3. Documentation
  4. The processing of orders
  5. The Purchases Journal or Day Book
  6. The Payments Cash Book
  7. Remittance Advices
  8. Submission of Claims
  9. Discounts and deductions
  10. Accounting of Value added Tax
  11. Accounting for Goods in Transit
  12. Reconciliation of Creditors’Accounts
  13. Reconciliation of Bank and Control Accounts
  14. Terms of payment
  15. Practical Exercises
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