SETA Accreditation No. 6570

Production and Operations Management

Workshop dates:

Johannesburg:  IN-HOUSE
Durbanville, Cape Town: IN-HOUSE
Durban North: IN-HOUSE

Course Fee: 

Single: R8,500.00 (R9,690.00 incl. VAT)
Group bookings of 5 delegates or more:  R7,850.00 (R8,949.00 incl. VAT) per delegate T&C’s apply

In-House Training sessions: available on request – send an e-mail with specifications to

DURATIONS:  3 days

This course is NQF aligned and based on SAQA Unit Standards: 50355, 263434 and 377383.

This practical and interactive 3-day programme aims to provide delegates with a comprehensive and fundamental overview into the fields of production, operations and productivity management. You will learn how to improve processes for increased business effectiveness and maximum success across industries with the essential skills and working knowledge relevant to successful operations management in both organisational and managerial contexts.

After this course, delegates should be competent in supporting and applying operations management strategies and tools, systems and techniques in the manufacturing and service management environments.

This programme will cover the techniques associated with proper operations management and its relationship to other business disciplines. It aims to provide practical tools to measure performance, to improve production, determine throughput, optimise capacity, cut operating cost and ultimately increase profits through effective process control and risk management.


This course is ideal for people who are already in an operations management position and who want to take on more responsibility for the current role within their organisations; those who want to update their skills and knowledge in the field of operations management; people who would like to improve operations and productivity in their own organisations.


Module 1:
Introduction to operations management and understanding the production and operations manager’s role and responsibility with specific reference to the transformation process. This includes understanding the difference between operations in manufacturing versus service industry.

Module 2:
Process types, management and measurement

Module 3:
Location and facility design.  Strategy design of flow of processes to maximize efficiency of time and resources in the operations of goods and services.

Module 4:
Tools and techniques for accurate forecasting for the operations process, demand and capacity management.

Module 5:
Organising and managing people.

Module 6:
Production and service planning.

Module 7:
Project management overview.

Module 8:
Supply chain management, including inventory management, materials requirements planning (MRP), capacity planning and aggregate planning.

Module 9:
Quality management.  Models for managing quality in the operations process, including quality of services.

Module 10:
Strategic planning for operations management challenges.  Operations strategy and lean thinking.

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