Knowledge Management Skills

Workshop dates:

Johannesburg:  For future dates email customerservice@norcazacademy.co.za
Durbanville, Cape Town:  For future dates email customerservice@norcazacademy.co.za
Durban North: For future dates email customerservice@norcazacademy.co.za

Course Fee: 

Single : R4,500.00 (R5,130.00 incl. VAT)

Group booking of 5 delegates:  R32,000.00 (R36,480.00 incl. VAT) per delegate – T&Cs apply.

In-House Training sessions: available on request – send an e-mail with specifications to admin@norcazacademy.co.za

 

Introduction

Today’s culture thrives on knowledge. It is evident in the items we buy or activities we invest time managing. Possessing knowledge gives advantages in making the right decision or strategy to implement. The Internet distributes knowledge at split-second rates. Laptops and cell phones bring knowledge to our fingertips. As the old adage says, “knowledge is power”.

This course will teach the learner how to initiate a knowledge management program at work. When it comes to knowledge management, any organisation is able to implement a strategy. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed.

This course will give you the tools to present knowledge management to your organisation in the most positive way in order to gain the right support for it to thrive in your organisation. The more information you can share with your organisation about knowledge management the more apt they are in accepting it. This module explains the principles, history, and application of knowledge management in the workplace. This will be the base on which we will build upon throughout the entire workshop.

Who Should Attend?

This course is intended for Managers in all economic sectors and will include Heads of Departments, Section Heads, Divisional Heads who have more than one team reporting to them.

Outcomes
Understanding Knowledge Management
  • What is Knowledge?
  • What is Knowledge Management?
  • A Brief History
  • Applications in the Workplace
Do’s and Don’ts
  • Data, Information and Knowledge
  • The Tactic Mode
The Knowledge Management Life Cycle
  • Understanding Episodes
  • Acquisition
  • Knowledge
  • Integration
The New Knowledge Management Paradigm
  • Paradigms of the Past
  • The New Paradigm
  • Implications and Applications
  • The Knowledge Management Endgame
Knowledge Management Models
  • The Nonaka and Takeuchi Model (SECI)
  • Wiig Model
  • Kakabadse Model
  • Boisot Model
Building a Knowledge Management Rational
  • Why Rationale is Necessary
  • Building a Business Case
  • Fining Success Stories
  • The Customization Model
Customizing Knowledge Management Definitions
  • Components of Knowledge Management Definition
  • Customizing the Components
  • Creating a KMBOK
Implementing Knowledge Management in your Organisation
  • Gathering Support
  • Identifying Opportunities for Revenue Streams
  • Key Knowledge Management Techniques
  • The No-Budget Scenario
Tips for Success
  • About the Chief Knowledge Officer
  • Knowledge Management Skills Checklist
  • The Knowledge Management Imperative
  • The Hype Curve
  • Carriers and Helpers to Success
Advanced Topics
  • The Knowledge Management Maturity Model
  • Absorptive Capacity
  • Rustiness
  • Process Model Types
       
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