Facilities Management Programme (FMP)

Workshop dates:

Johannesburg:  For future dates email customerservice@norcazacademy.co.za
Durbanville, Cape Town: For future dates email customerservice@norcazacademy.co.za
Durban North:  For future dates email customerservice@norcazacademy.co.za 

Course Fee: 

Single: R10,550.00 (R12,027.00 incl. VAT)
Group bookings of 3 or more delegates:  R8,000.00 (R9,120.00 incl. VAT) per delegate T&C’s Apply

Introduction

This 2-day programme is for people working within a Property Environment and specialising in Property Management. It aims to provide delegates with a thorough understanding of facilities management and the application thereof in practice and will add value to their understanding of the sector and functioning in the workplace.  The purpose is for delegates to identify, understand and implement activities and operations required in the effective management of facilities.  The programme will further offer delegates the understanding of the strategic focus and importance of Facilities Management.

After attending this programme, delegates will be able to identify aspects relating to facilities analysis, recognise and coordinate activities with regard to facilities management and be able to monitor and ensure efficient management of facilities.

Objectives

To help delegates to distinguish between:

  • facilities management
  • asset management
  • property management
  • maintenance management and

to equip delegates with the expertise to structure and execute a facilities management strategy.

This workshop is NQF-aligned.

PROGRAMME OUTLINE
Introduction and Components of FM
  • Introduction to Property, Facilities and Maintenance Management
  • Principles of FM
    * General
    * Strategic
    * Facilities Management in South Africa
    * Leadership
  • Characteristics of FM
  • FM Policy and strategy
  • Objectives of FM
  • Project and Configuration management
Defining Facilities Management (FM)

Roles and responsibilities of FM

Categorising FM Services
  • Defining service
  • Corporate and cultural service
  • Different service delivery approaches
  • The service, operational, and process side of facilities management
  • FM as a Management Discipline
  • Technical and non-technical services
  • Hard and soft services
  • Strategic and non-strategic services
The Challenges Facing the Facilities Manager
Financial & Environmental Management
  • General accounting terms and concepts
  • Asset and financial management relating to FM
  • Budgeting and Managing FM expenditure, operating costs and services
  • Property owner / facilities manager relationship
Soft Services Management
  • Defining FM Soft Services
  • Key Soft Services
       *  Security, catering, cleaning, client service and support
  • Contracts and Service Level Agreements
    Contracts
       *  Dispute resolution
    *  Lease agreement
    *  Leasing of shopping and office space
    *  Delict and the facilities manager
    SLAs
      *  Performance measurement
    *  Benchmarking
    *  Post occupancy evaluation
  • Principles of Quality Management
  • Financial implications of and cost-effectiveness in service delivery
Building Maintenance Management
  • Principles of maintenance
  • Building Management Systems
  • Maintenance Management
      *  Condition assessment
    *  Execution of maintenance work
    *  Prioritising maintenance management
  • Principles of life cycle costing
  • Maintenance contracts / SLAs
Accommodation Management
  • Space planning, design and planning policy
  • Ergonomics and importance of colour
  • Facilities and space planning
  • Calculating space requirements
  • Environmental control of buildings
Consumer and Communication in FM
  • Customer behaviour and needs in the FM environment
  • Communication and service delivery
  • Customer satisfaction in FM environment
  • Principles  and techniques for effective communication
  • Telephone communication skills
  • Dealing with dissatisfied customers
  • Compiling a FM communication plan
Regulatory framework and risk management
  • Overview of the OHS Act
  • Communicating Health and Safety information to stakeholders
  • Health and Safety Quality Management and Policy
  • Risk Management
       
 Messengers, Drivers & Courier Drivers
Single: R4,000.00 (R4,560.00 incl. VAT) Read More
Office Cleaning & Tea Assistants Programme
Single: R4,000.00 (R4,560.00 incl. VAT) Read More
Social Media

Single: R3,850.00 (R4,389.00 incl. VAT)

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 Guide to Imports & Exports

Single:  (3 days): R8,500.00 (R9,690.00 incl. VAT)

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