SETA Accreditation No. 6570

Business English for Second Language Speakers

Workshop dates 2020:

Midrand, Johannesburg: 13-14 February 2020
Durbanville, Cape Town: 20-21 February 2020
Durban North: 25-26 March 2020

* Early bird discount of 15% p/p and group booking discount of 20% p/p off the normal fee available until 25 November 2019 – see details below. *

 

Course Fee: 

Normal Fee: R5,900.00 (R6,785.00 incl. 15% VAT) per delegate

Early bird fee less 15% (R885.00) = R5,015.00 (R5,767.25 incl. VAT) per delegate for all new registrations received and paid by 25 November 2019

Group booking fee for 3- 5 delegates less R900.00: R5,000.00 (R5,750.00 incl. 15% VAT) per delegate for all new registrations paid and received by 25 November  2019. T&Cs apply.

For groups more than five people, please send your requirements to Ronell at events@norcaz.biz

For in-house group bookings and other enquiries, please e-mail events@norcaz.biz or contact Charlotte: 011: 902 0720 / Ronell : 073 291 0450

INTRODUCTION

This two-day workshop has been developed specifically for second language speakers in the workplace and others who wish to improve their spoken and written English for work, business, studies or personal development.

During the workshop, the facilitator will introduce vocabulary and functional language which will be presented in a realistic context and reviewed with the aim of it becoming a natural part of the delegates’ verbal and written communication.

Corporate Language

Most corporate companies are part of the global market which means having globally literate staff. This means companies have to ensure that staff members are capable of meeting the challenges of conducting business in all forms of communication: written, verbal or non-verbal. This workshop aims to develop the skills and abilities of staff at all levels in your organisation to ensure that you stay ahead in the market your company operates in.

This course further aims to enhance employees’ English communication skills that can be applied to real workplace situations. Delegates will develop better negotiation skills and conflict handling skills through better communication and will be able to develop a better cross-cultural understanding and the ability to adapt to different work situations.

Effective communication strengthens the connections between a company and all of its stakeholders and benefits businesses in many ways

OUTCOMES

After completion of this course, delegates will be able to be more efficient in:

  • decision making and faster problem solving techniques
  • increased productivity and better workflow
  • handling effective business relationships
  • communicating more effectively with prospective clients and customers
  • writing professional business letters and emails
  • enhancing the professional images for both employees and companies
Course Outline
DAY ONE
Core language skills

In order to use English effectively in the business world, people need to strengthen their core language skills, i.e. speaking, reading, listening and writing. In this session, the following core skills will be brought home to delegates via interactive learning, exercises and repetition:

  • Pronunciation, clarity and coherence in speech
  • Grammar
  • Vocabulary
  • Comprehension in reading
  • Organisation, task achievement and coherence in writing
  • Separating the gist from detail in a listening task
  • Social English and Etiquette
  • Corporate culture
  • Managing People
Interpersonal Skills
  • Verbal and non-verbal communication skills
  • Problem-solving and decision-making skills
  • Understanding body language as part of communication
  • Assertiveness
Telephone Etiquette
  • Learn standard phrases for telephone conversations
  • Interpreting the caller’s tone
  • Paraphrasing for confirmation
  • Using intonation to reinforce message
Active Listening Skills
  • Elements of listening skills
  • Difference between hearing and listening
  • Verbal and non-verbal signs
  • 10 principles of active listening
Effective Negotiations
  • Understanding negotiations
  • Three phases of negotiations
  • Skills / Characteristics for successful negotiations
DAY TWO
E-mail Etiquette
  • Using appropriate tone
  • Write perfect subject lines and text
  • Clean up e-mails before forwarding them
Business Letters and Report Writing
  • Common English phrases to use in letters and reports
  • Writing a coherent report in English
Presentations
  • Presenting with confidence in English
  • Tone of voice
  • Good enunciation
       
 Messengers, Drivers & Courier Drivers
Single: R4,000.00 (R4,560.00 incl. VAT) Read More
Office Cleaning & Tea Assistants Programme
Single: R4,000.00 (R4,560.00 incl. VAT) Read More
Social Media

Single: R3,850.00 (R4,389.00 incl. VAT)

Read More
 Guide to Imports & Exports

Single:  (3 days): R8,500.00 (R9,690.00 incl. VAT)

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-Work-Center Traing pts photo3 conference room day 2