SETA Accreditation No. 6570

The Art of Managing-up in the Workplace

Workshop dates:

Johannesburg:  For future dates email
Pretoria:  For future dates email
Durbanville, Cape Town: For future dates email
Durban North: For future dates email

Course Fee: 

Single : R5,200.00 (R5,928.00 incl. VAT)

Group booking of 5 delegates or more: R4,750.00 (R5,415.00 incl. VAT) per delegate – T&Cs apply.

In-House Training sessions: available on request – send an e-mail with specifications to


This two-day interactive workshop is for everyone who needs to learn more about the do’s and don’ts of managing-up.

Are you looking for tips on how best to talk with your manager(s) about your working relationship and what needs to get done?  Do you need help with juggling demands from multiple managers and discussing the realities of your workload?

The relationship between an employee and his or her supervisor is a critical one. In this workshop, you will learn tools and techniques to better understand your manager’s goals and preferred work style.  This is a great workshop for those who need to increase their effectiveness by maximising their relationships with their supervisor(s).

Most of us, have, or will have at some point, a difficult boss. Instead of leaping to another job hoping that the next one will be better, it’s important to develop managing up skills. The more you learn to manage up, the more successful you will be wherever you are and whatever you are doing.

Upward management is one of those skills that some do very well, many never seem to master, and virtually all learn only through on-the-job lessons-learned.  When done well, both the manager and employee work as a team to ensure each other is informed, address problems before they spin out of control, and be more effective at managing.  When done poorly, both manager and employee are not only ineffective at getting the job done but are chronically frustrated due to mis-steps and surprises.

Who should Attend?

This course is suitable for people who need to have more influence and authority when dealing with those senior to them. It will be beneficial for PAs, line managers, middle managers and anyone who needs some tips on how to manage upwards.

Learn about the 4 personality types which not so good upward managers have been categorised into:

  • The Brown-Noser
  • The Rebellious Teenager
  • The Cowardly Lion
  • The Erupting Volcano

Think of your job and how to be effective in it. How do you get the resources you need, the information you need, the advice, even the permission to keep at it? The answers always point toward whoever has the power, the leverage – that is, the boss. To fail to make that relationship one of mutual respect and understanding is to miss a major factor in being effective.

Trying to manage your boss makes sense because it makes your job easier.

When it comes to enhancing the efforts of those above you, we will assist you on how to:

  • Engage
  • Collaborate
  • Challenge
  • Advise
  • Object
  • Loyalty
  • Manage

Note: Pre-course questionnaires need to be completed by delegates.



  • How to understand different types of personalities and how to work with them.
  • Secrets of sharing information with your manager
  • About myths of time management and what is good time management
  • How to develop your relationship with your manager(s) by discussing work styles, managing expectations and resources, and considering your career development goals
  • About different ways and importance of good communication skills
  • Ways to communicate and negotiate with your manager(s) around workload, deadlines, and other important workplace issues
  • Tips on how to manage particularly challenging types of managers, challenging scenarios, and multiple managers.
  • Do’s and don’ts of managing up
  • Development of mutually beneficial relationships to gain the respect of more senior members of staff
  • An understanding of ‘managing upwards’ to help implement effective strategies for dealing with difficult and tense business situations
  • More control of your career path through self development and assertiveness; ensure your manager understands your point of view
  • Alignment of the needs of yourself, your manager and your business for greater results
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-Work-Center Traing pts photo3 conference room day 2