SETA Accreditation No. 6570

Programme for New Managers / Supervisors

Workshop dates:

Randburg, Johannesburg: 27-29 January 2020 / 6-8 April 2020
Durbanville, Cape Town: 29-31 January 2020 /15-17 April 2020
Durban North: 3-5 February 2020

Course Fee:

Normal fee: R7.200.00 (R8,280.00.00 incl. 15% VAT)

Early bird fee less 20% = R5,760.00 (R6,624.00 incl. VAT) per delegate for all new registrations
received and paid by 24 October 2019.

Group Bookings of 3 delegates or more less 25% = R5,437.50 (R6,253.13 incl. 15% VAT)
per delegate for all new registrations received and paid by 24 October 2019.

For in-house group bookings and other enquiries, please e-mail Ronell at events@norcaz.biz or
contact Charlotte on 011: 902-0720 or Ronell at 073 291 0450.

DURATION:  3 Days

NQF Aligned Level 4

INTRODUCTION
This is an interactive three-day workshop for new Managers / Supervisors and delegates will
walk away with an understanding and knowledge of the meaning and importance of being an
Emotional Intelligent Manager or Supervisor in the workplace and will understand the five
competencies of Emotional Intelligence. This workshop is ideally for new Managers and

Supervisors with between one and here years’ experience. This is not an advanced course.
This programme will enable delegates to manage and lead with Emotional Intelligence and learn
about the cutting-edge requirements to be an exceptional Manager or Supervisor who can lead
your team to greater heights in the workplace – being emotionally intelligent combining heart and
head for phenomenal success.
The skills and techniques acquired through harnessing and improving one’s emotional
awareness and intelligence are invaluable to all people who see the benefits of emotionally
mature communication in the workplace and beyond.
This workshop is designed to teach new Managers and Supervisors key team building and
resilience skills.  Goals are looked at in detail, change and anger management are dealt
with in terms of effects on the brain and body and mentorship probabilities.
The course further sets out the skills and processes entailed in the new Manager / Supervisory
role and lay a platform of systems and proficiencies, through which the Manager / Supervisor
can encourage effective implementation of management / supervisory skills and structures
throughout their teams.

OUTCOMES
 Plan, prioritise, goal setting and allocate work in accordance with work unit’s business
plan
 Manage / Supervise with Emotional Intelligence
 Communication and listening methods
 Critical thinking
 Problem-solving and decision-making
 Understanding of individuals within the work unit of their roles, responsibilities and
accountabilities
 Manage interpersonal team processes to achieve required output
 Ensure progress against plan is continuously tracked
 Accurate progress information is gathered and reported
 Progress reports are analysed and necessary corrective action taken
 Evaluate achievement of work unit objectives
 Outcomes are prepared with key performance areas as identified in the work plan and
results reported in the format as required.

_____________________________________________________________________________
__

DAY ONE – Emotional Intelligence, Communication & Listening skills, Conflict
Management
The 5 competencies of Emotional Intelligence:
Self-regulation: managing your emotions and become adaptable and innovative in stressful
situations.
Self-awareness: what drives you and what are you passionate about.
Self-motivation: channel the power of your emotions towards a goal that will motivate and inspire
yourself and your team in the workplace.
Effective relationships that will develop with social skills, successful interacting with people and
becoming better communicators and negotiators.
Empathy: making a connection with people and being attuned to staff / customers’ needs and
responses and to then act appropriately.
Communication, Listening Skills and Conflict
 Good communication and listening skills as part of your role as supervisor.
 How to interact with superiors, staff and colleagues.
Understand what conflict is and how to solve it

DAY TWO: Critical Thinking | Problem-Solving & Decision-making | Leadership and Team
Dynamics
Critical Thinking
Critical thinking is a crucial skill in understanding how to methodically, strategically, and
collaboratively make decisions, solve problems, and foster innovation.  A study by Pearson notes
that the higher up the ladder a position is, the more essential critical thinking becomes.
A Manager / Supervisor with critical thinking skills can develop a step-by-step process from

targeting the problem to developing a solution.
Critical thinking also helps in situations in which groups have different thinking styles and need a
collaborative environment created to successfully work through issues.

Problem-solving and Decision-Making
 Effective skills of decision making and delegation
 Problem-solving techniques
Leadership and Team Dynamics
 Leadership styles and qualities necessary to lead and motivate your team as a
Supervisor
 Dealing with leadership behaviour, challenges and trust
 Skills required to succeed as a leader
 Critical supervisory skills and techniques
 Self-improvement: You and your team’s dynamics
 Identify roles, responsibilities and accountabilities within the team
 Team membership and team leadership
 How to build management skills for yourself and your team

DAY THREE – Time Management, Planning, Coaching, Appraising Performance, Work-life
Balance: Stress and Fatigue
Time Management / Planning / Coaching / Motivation / Appraising Performance
 Basic planning, organising principles and skills
 You and your team’s challenges: building and coaching others
 Motivation fundamentals, principles and theories
 Performance Techniques: Earn their respect while measuring
 Appraising performance
 Information gathering, validation process and logical conclusions
 The importance of planning, the process and reviewing the plan.
Work-life Balance: Stress and Fatigue

 Identifying and effectively dealing with causes of stress and fatigue within your team.

       
 Messengers, Drivers & Courier Drivers
Single: R4,000.00 (R4,560.00 incl. VAT) Read More
Office Cleaning & Tea Assistants Programme
Single: R4,000.00 (R4,560.00 incl. VAT) Read More
Social Media

Single: R3,850.00 (R4,389.00 incl. VAT)

Read More
 Guide to Imports & Exports

Single:  (3 days): R8,500.00 (R9,690.00 incl. VAT)

Read More  
-Work-Center Traing pts photo3 conference room day 2