SETA Accreditation No. 6570

Entry Level Supervisory Skills Programme

Workshop dates:

Johannesburg:  23-25 January / 8-10 April 2019
Durbanville, Cape Town:  18-20 February 2019 /15-17 April 2019
Durban North: In-house on request – Min 6 people T&C’s apply

Course Fee: 


Single:  R7.200.00 (R8,280.00.00 incl. 15% VAT)

Group Bookings of 3 delegates or more less 25% :  R5,400.00 (R6,210.00 incl. 15% VAT) per delegate

In-House Training sessions: available on request – send an e-mail with specifications to


NQF Aligned Level 4


This is an interactive three-day workshop for supervisors and delegates who will walk away with an understanding and knowledge of the meaning and importance of being an Emotional Intelligent Supervisor / Leader in the workplace and will understand the five competencies of Emotional Intelligence.

Manage and lead with Emotional Intelligence and learn about the cutting edge requirements to be an exceptional supervisor / leader who can lead your team to greater heights in the workplace by being emotionally intelligent combining heart and head for phenomenal success.

This workshop is designed to teach supervisors / leaders key team building and resilience skills.  Goals are looked at in detail, change and anger management are dealt with in terms of effects on the brain and body and mentorship probabilities are investigated as a next step.

This workshop will further explore the concept of Emotional Intelligence and allows for its practical application in the workplace, as well as in other areas of life.

The ability to understand and control your emotions opens many doors for self-empowerment and will enable delegates to lead their lives and understand others more effectively.

The skills and techniques acquired through harnessing and improving one’s emotional awareness and intelligence are invaluable to all people who see the benefits of emotionally mature communication in the workplace and beyond.

This workshop further focuses on the equipping Supervisors with the requisite leadership skills as they develop their managerial and supervisory style, grooming them to advance their careers in management. The course sets out the skills and processes entailed in the supervisory role and lay a platform of systems and proficiencies, through which the Supervisor is able to encourage effective implementation of supervisory skills and structures throughout their teams.


  • Plan, organise and allocate work in accordance with work unit’s business plan
  • Communicate methods
  • Understanding of individuals within the work unit of their roles, responsibilities and accountabilities
  • Manage interpersonal team processes to achieve required output
  • Ensure progress against plan is continuously tracked
  • Accurate progress information is gathered and reported
  • Progress reports are analysed and necessary corrective action taken
  • Evaluate achievement of work unit objectives
  • Outcomes are prepared with key performance areas as identified in the work plan and results reported in the format as required.

DAY ONE – Emotional Intelligence, Communication & Listening skills, Conflict Management, Problem-solving and decision-making

The 5 competencies of Emotional Intelligence:

  • Self-regulation: managing your emotions and become adaptable and innovative in stressful situations.
  • Self-awareness: what drives you and what are you passionate about.
  • Self-motivation: channel the power of your emotions towards a goal that will motivate and inspire yourself and your team in the workplace.
  • Effective relationships that will develop with social skills, successful interacting with people and becoming better communicators and negotiators.
  • Empathy: making a connection with people and being attuned to staff / customers’ needs and responses and to then act appropriately.

Communication & Listening Skills, Conflict, Problem-solving and Decision-making

  • Good communication and listening skills as part of your role as supervisor
  • How to interact with superiors, staff and colleagues
  • Understand what conflict is and how to solve it
  • Effective skills of decision making and delegation
  • Problem-solving techniques

DAY TWO – Leadership and Team dynamics; Stress and Fatigue

  • Leadership styles and qualities necessary to lead and motivate your team as a Supervisor
  • Dealing with leadership behaviour, challenges and trust
  • Skills required to succeed as a  leader
  • Critical supervisory skills and techniques
  • Self-improvement: You and your team’s dynamics
  • Identify roles, responsibilities and accountabilities within the team
  • Team membership and team  leadership
  • How to build management skills for yourself and your team
  • Identifying and effectively dealing with causes of stress and fatigue within your team

DAY THREE – Planning, Performance and Appraisals

  • Basic planning, organising principles and skills
  • You and your team’s challenges: building and coaching others
  • Motivation fundamentals, principles and theories
  • Performance Techniques: Earn their respect while measuring
  • Appraising performance
  • Information gathering, validation process and logical conclusions
  • The importance of planning, the process and reviewing the plan.
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-Work-Center Traing pts photo3 conference room day 2