SETA Accreditation No. 6570

Programme for New Managers / Supervisors



Midrand, Johannesburg: 18-20 November 2020 / 20-22 January 2021
Durbanville, Cape Town: 9-11 November 2020 / 25-27 January 2021
Durban North: 30 Nov-2 December 2020 / 15-17 February 2021

ONLINE WORKSHOP DATES: 2-4 November 2020.

To join our online training sessions, delegates need either a Smart phone / laptop / tablet or desktop with activated webcam and earphones.


For in-house group bookings and other enquiries, please e-mail me at or contact Charlotte at 011: 902-0720 / 062 162 1640 / Ronell: 073 291 0450.


Normal fee: R7.200.00 (R8,280.00.00 incl. 15% VAT)

ONLINE & PUBLIC sessions less 25% (R1,800,00) per delegate = R5,400.00 (R6,210.00 incl. 15% VAT) per delegate for all NEW registrations received and paid by 21 October 2020.

GROUP BOOKINGS: PUBLIC & ONLINE SESSIONS less 30% (R2.160.00) per delegate = R5,040.00 (R5,796.00 incl. VAT) per delegate for all new registrations received and paid by 21 October 2020.

Technical requirements for online sessions: Training will be presented live via Microsoft (MS) Teams. You need to have access to either a tablet / smartphone / laptop / desktop including activated webcam, earphones, etc. Internet connection (3G or 4G / LTE) – minimum speed of 3.0 Mbps (up / down).


This is an interactive three-day workshop for New or Junior Managers / Supervisors. Delegates will walk away with an understanding and knowledge of the meaning and importance of being an Emotional Intelligent Manager or Supervisor in the workplace and will understand the five competencies of Emotional Intelligence. This workshop is ideally for new / junior Managers and Supervisors with less than two-three years’ experience. This is not an advanced course.

This programme will enable delegates to manage and lead with Emotional Intelligence and learn about the cutting-edge requirements to be an exceptional Manager or Supervisor who can lead their teams to greater heights in the workplace through excellent communication skills as well as conflict handling abilities.

This workshop is designed to teach New / Junior Managers and Supervisors key team building and resilience skills.

Goals are looked at in detail, change and anger management are dealt with in terms of effects on the brain and body and mentorship probabilities.

The course further sets out the skills and processes entailed in the New / Junior Manager / Supervisory role and lay a platform of systems and proficiencies, through which they can encourage effective implementation of skills and structures throughout their teams.


  • Understand different personality types and how to best manage them.
  • Know the different conflict management styles of your team.
  • Plan, prioritise, goal setting and allocate work in accordance with work unit’s business plan
  • Manage / Supervise with Emotional Intelligence
  • Communication and listening methods
  • Critical thinking
  • Problem-solving and decision-making
  • Understanding of individuals within the work unit of their roles, responsibilities and accountabilities
  • Manage interpersonal team processes to achieve required output
  • Ensure progress against plan is continuously tracked
  • How accurate progress information is gathered and reported
  • Know how progress reports are analysed, and necessary corrective action taken
  • Evaluate achievement of work unit objectives
  • Outcomes are prepared with key performance areas as identified in the work plan and results reported in the format as required.

DAY ONE – Emotional Intelligence, Communication & Listening skills, Conflict Management

The 5 competencies of Emotional Intelligence:

Self-regulation: managing your emotions and become adaptable and innovative in stressful situations.

Self-awareness: what drives you and what are you passionate about.

Self-motivation: channel the power of your emotions towards a goal that will motivate and inspire yourself and your team in the workplace.

Effective relationships that will develop with social skills, successful interacting with people and becoming better communicators and negotiators.

Empathy: making a connection with people and being attuned to staff / customers’ needs and responses and to then act appropriately.

Different personality types and how to work with them.

Communication, Listening Skills and Conflict

  • Good communication and listening skills as part of your role as new manager / supervisor.

How to interact with superiors, staff and colleagues.
Understand what conflict is and how to solve it

DAY TWO: Critical Thinking | Problem-Solving & Decision-making | Leadership and Team Dynamics

Critical Thinking

Critical thinking is a crucial skill in understanding how to methodically, strategically, and collaboratively make decisions, solve problems, and foster innovation.  A study by Pearson notes that the higher up the ladder a position is, the more essential critical thinking becomes.

A Manager / Supervisor with critical thinking skills can develop a step-by-step process from targeting the problem to developing a solution.

Critical thinking also helps in situations in which groups have different thinking styles and need a collaborative environment created to successfully work through issues.

Planning, Time Management

  • Basic planning and organising principles and skills
  • The importance of planning, the process and reviewing the plan
  • Prioritising

Problem-solving and Decision-Making

  • Effective skills of decision making and delegation
  • Problem-solving techniques

Leadership and Team Dynamics

  • Leadership styles and qualities necessary to lead and motivate your team as a Supervisor
  • Dealing with leadership behaviour, challenges and trust
  • Skills required to succeed as a leader
  • Critical supervisory skills and techniques
  • Self-improvement: You and your team’s dynamics
  • Identify roles, responsibilities and accountabilities within the team
  • Team membership and team leadership
  • How to build management skills for yourself and your team

DAY THREE – Coaching, Performance Appraisals, Work-life Balance: Stress and Fatigue

Coaching / Motivation / Appraising Performance

  • You and your team’s challenges: building and coaching others
  • Motivation fundamentals, principles and theories
  • Performance Techniques: Earn their respect while measuring
  • Performance appraisals
  • The importance of planning, the process and reviewing the plan.

Work-life Balance: Stress and Fatigue

  • Identifying and effectively dealing with causes of stress and fatigue within your team.

Effects on the brain and body and mentorship probabilities of stress and anger management.



 Messengers, Drivers & Courier Drivers
Single: R4,000.00 (R4,560.00 incl. VAT) Read More
Office Cleaning & Tea Assistants Programme
Single: R4,000.00 (R4,560.00 incl. VAT) Read More
Social Media

Single: R3,850.00 (R4,389.00 incl. VAT)

Read More
 Guide to Imports & Exports

Single:  (3 days): R8,500.00 (R9,690.00 incl. VAT)

Read More  
-Work-Center Traing pts photo3 conference room day 2