SETA Accreditation No. 6570

Programme for New Managers / Supervisors

Refine and develop the core management skills you need to succeed


*** Early bird discount less 15% and group booking discount less 20% per person off the normal fee available until 2 March 2020. See details below. ***


Workshop dates:

Randburg, Johannesburg: 16-18 March / 20-22 May 2020
Durbanville, Cape Town: 11-13 March / 13-15 May 2020
Durban North: 18-20 March 2020


For in-house and group bookings, please e-mail me at or contact Charlotte on (011) 902-0720 or Ronell: 073 291 0450.

Course Fee:

Normal fee: R7.200.00 (R8,280.00.00 incl. 15% VAT)

Early bird fee less 15% (R1.080.00) per delegate = R6,125.00 (R7,038.00 incl. VAT) per delegate for all new registrations received and paid by 2March 2020.

Group booking discount for 3 or more delegates less 20% (R1,440.00) = R5,760.00 (R6,624.00 incl. 15% VAT) per delegate for all new registrations received and paid by 2March 2020.



This is an interactive three-day workshop for new Managers / Supervisors and delegates will walk away with an understanding and knowledge of the meaning and importance of being an Emotional Intelligent Manager or Supervisor in the workplace and will understand the five competencies of Emotional Intelligence. This workshop is ideally for new Managers and Supervisors with between one and here years’ experience. This is not an advanced course.

This programme will enable delegates to manage and lead with Emotional Intelligence and learn about the cutting-edge requirements to be an exceptional Manager or Supervisor who can lead their teams to greater heights in the workplace – being emotionally intelligent combining heart and head for phenomenal success.

The skills and techniques acquired through harnessing and improving one’s emotional awareness and intelligence are invaluable to all people who see the benefits of emotionally mature communication in the workplace and beyond.

This workshop is designed to teach new Managers and Supervisors key team building and resilience skills.

Goals are looked at in detail, change and anger management are dealt with in terms of effects on the brain and body and mentor ship probabilities.

The course further sets out the skills and processes entailed in the new Manager / Supervisory role and lay a platform of systems and proficiencies, through which the Manager / Supervisor can encourage effective implementation of skills and structures throughout their teams.


  • Plan, prioritise, goal setting and allocate work in accordance with work unit’s business plan
  • Manage / Supervise with Emotional Intelligence
  • Communication and listening methods
  • Critical thinking
  • Problem-solving and decision-making
  • Understanding of individuals within the work unit of their roles, responsibilities and accountabilities
  • Manage interpersonal team processes to achieve required output
  • Ensure progress against plan is continuously tracked
  • Accurate progress information is gathered and reported
  • Progress reports are analysed and necessary corrective action taken
  • Evaluate achievement of work unit objectives
  • Outcomes are prepared with key performance areas as identified in the work plan and results reported in the format as required.

DAY ONE – Emotional Intelligence, Communication & Listening skills, Conflict Management

The 5 competencies of Emotional Intelligence:

Self-regulation: managing your emotions and become adaptable and innovative in stressful situations.

Self-awareness: what drives you and what are you passionate about.

Self-motivation: channel the power of your emotions towards a goal that will motivate and inspire yourself and your team in the workplace.

Effective relationships that will develop with social skills, successful interacting with people and becoming better communicators and negotiators.

Empathy: making a connection with people and being attuned to staff / customers’ needs and responses and to then act appropriately.

Different personality types and how to work with them.

Communication, Listening Skills and Conflict

  • Good communication and listening skills as part of your role as new manager / supervisor.

How to interact with superiors, staff and colleagues.
Understand what conflict is and how to solve it

DAY TWO: Critical Thinking | Problem-Solving & Decision-making | Leadership and Team Dynamics

Critical Thinking

Critical thinking is a crucial skill in understanding how to methodically, strategically, and collaboratively make decisions, solve problems, and foster innovation.  A study by Pearson notes that the higher up the ladder a position is, the more essential critical thinking becomes.

A Manager / Supervisor with critical thinking skills can develop a step-by-step process from targeting the problem to developing a solution.

Critical thinking also helps in situations in which groups have different thinking styles and need a collaborative environment created to successfully work through issues.

Planning, Time Management

  • Basic planning and organising principles and skills
  • The importance of planning, the process and reviewing the plan
  • Prioritising

Problem-solving and Decision-Making

  • Effective skills of decision making and delegation
  • Problem-solving techniques

Leadership and Team Dynamics

  • Leadership styles and qualities necessary to lead and motivate your team as a Supervisor
  • Dealing with leadership behaviour, challenges and trust
  • Skills required to succeed as a leader
  • Critical supervisory skills and techniques
  • Self-improvement: You and your team’s dynamics
  • Identify roles, responsibilities and accountabilities within the team
  • Team membership and team leadership

How to build management skills for yourself and your team

DAY THREE – Coaching, Performance Appraisals, Work-life Balance: Stress and Fatigue

Coaching / Motivation / Appraising Performance

  • You and your team’s challenges: building and coaching others
  • Motivation fundamentals, principles and theories
  • Performance Techniques: Earn their respect while measuring
  • Performance appraisals
  • The importance of planning, the process and reviewing the plan.

Work-life Balance: Stress and Fatigue

  • Identifying and effectively dealing with causes of stress and fatigue within your team.

Effects on the brain and body and mentor ship probabilities of stress and anger management..

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