SETA Accreditation No. 6570

People Management (Move your team to higher performance)

Workshop dates:

Johannesburg:  For future dates email
Durbanville, Cape Town:  For future dates email
Durban North:  For future dates email 

Course Fee: 

Single: R8,800.00 (R10,032.00 incl. VAT)
Group booking of 3 delegates or more: R8,000.00 (R9,120.00 incl. VAT) per delegate – T&Cs apply.

In-House Training sessions:  available on request – send an e-mail with specifications to

Duration: 3 Days

Move your team to higher performance


Are you ready to develop a high-performance team and get more done? Resolve team conflict using emotional intelligence and get more from your team by adapting your management style to every situation.

Delegates will learn how to:

  • Motivate every member of your team – even if they don’t share your values
  • Use positive and corrective feedback to turn problem employees around and maximise productivity
  • Apply the most relevant conflict resolution style to eliminate friction
How delegates will benefit
  • Motivate and direct the employees you rely on – even when they don’t share your values
  • Adjust your management and personal style to the needs of different situations
  • Get more done by using the appropriate delegation techniques for any given situation
  • Resolve conflict more effectively in a wide variety of situations
  • Turn difficult people and poor performers into team players
  • Win the co-operation and trust from those within your organization
  • Increase your confidence, leadership skills, and personal and professional satisfaction in your job by managing people successfully
Learning objectives
  • Appreciate how the role of Manager has changed in modern times
  • Understand the role of values in managing people
  • Adjust your management and personal styles to the needs of different situations
  • Adopt the approach needed to motivate different people in different situations
  • Use effective feedback to deal with difficult people
  • Delegate tasks in ways that develop your people
  • More effectively resolve conflict
  • Understand how your organisation’s and workgroup’s culture shapes the behaviour of the people with whom you work
  • Practice the principles of emotional intelligence to achieve greater effectiveness
  • Appreciate how good ethics is good business
Course Outline

Experience of being a Manager

  • Recognise how economic and social trends have changed the Manager’s role
  • Identify the new language that reflects this role
  • Define ‘successfully managing people’ as ‘getting people to want to do what they’re supposed to do’
  • Discuss and illustrate specific challenges you face when motivating others in today’s organisations
  • Understand the source of values
  • Understand how values impact work life
  • Describe how values can have productive and unproductive impacts
  • Identify the value conflicts in yourself and others
Personal Styles
  • Determine your own personal profile
  • Gain insight into the strengths and limitations
  • Use behavioural clues to determine other’s personal styles
  • Gain insight into how to more effectively work with other personal profiles
  • Identify the important factors in motivation
  • Appreciate how different Theories of Motivation can be applied to your work settings
  • Tailor your motivational efforts to individual employees and different situations
Listening, Body Language, Giving Feedback, and Dealing with Difficult People
  • Use techniques of active listening to better gain information and to recognize the worth of employees’ perspectives
  • Effectively use positive and corrective feedback
  • Use values alignment as appropriate when dealing with difficult employees
  • Understand the dimensions of Conflict Resolution
  • Identify your own preferred conflict resolution styles
  • Understand how to productively use different conflict resolution styles in different situations
  • Identify the different delegation styles and understand the guidelines on how and when to use them
  • Evaluate employees and situations and determine the appropriate delegation style
  • Understand the importance of openness to trying new delegation styles with employees as appropriate
Understanding Organisational Culture and Subculture
  • Appreciate the impact of organisational culture and subculture in work life
  • Examine the Impact of ‘Cultural Blinders’ in organisations
  • Explore the assumptions that impact your workgroup’s thinking and actions
  • Identify and build on the strengths of your workgroup’s culture
Emotional Intelligence
  • Describe the competencies of Emotional Intelligence
  • Assess your own level of Emotional Intelligence
  • Develop a strategy for improving your Emotional Intelligence
Ethical Leadership
  • Understand that good ethics is good business
  • Further the process of identifying ethical standards appropriate to their work
  • Tie ethics to the process of adding stakeholder value
  • Articulate your vision for ethical leadership in your group
Action Planing
  • Develop a specific plan for applying workshop learning in the workplace
  • Identify people who can support your action plans
  • Schedule progress reviews
Who Should Attend?

Managers and individuals with management responsibilities whose success depends on managing people successfully through clear communication, a cooperative attitude, and commitment to shared goals.

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