Management and Leadership Development Programme

Workshop dates:

Johannesburg: For future dates email customerservice@norcazacademy.co.za
Durbanville, Cape Town: For future dates email customerservice@norcazacademy.co.za
Durban North: For future dates email customerservice@norcazacademy.co.za

Course Fee: 

Single: R9,000.00 (R10,260.00 incl. VAT)
Group booking of 4 delegates or more: R8,000.00 (R9,120.00 incl. VAT) per delegate – T&Cs apply.

In-House Training sessions: available on request – send an e-mail with specifications to admin@norcaz.biz

DURATION: 3 DAYS

PURPOSE

This interactive 3-day programme aims to develop great leaders by empowering them to lead with courage and authority. Their awareness of their current leadership styles will be brought to the fore and they will learn what factors impact these styles and the resultant effect on their subordinates. This course then provides delegates with a toolkit to increase their leadership skills back in the workplace.

Delegates will develop skills that will build both courageous leadership and followership in the workplace. During this interactive training intervention, delegates will engage in various activities to enable them to put these newly acquired skills into practice.

COURSE OUTLINE

People Management and Leadership Development Skills
(including an overview on team dynamics)

Delegates will learn to:
  • Identify and develop their leadership style
  • Planning, setting objectives and the benefits of good organisational skills
  • Organising resources to match task objectives
  • Improving problem solving and decision making skills
  • Become familiar with the top attributes of leaders
  • Developing effective followership
  • Understand themselves as workers in specific positions
  • Identify their own role in an organisation
  • Understand group dynamics and deal with potential conflict in a team or group
  • Demonstrate an understanding of self and team members in the workplace
  • Explore Management Principles
  • Enhance team performance
Emotional Intelligence (EQ) – a Concept overview & Self Awareness

Knowing ourselves (and those whom we lead), is the fundamental key to effective team development.
Emotional Intelligence is the ability we need to identify, understand and control our thoughts and feelings as managers or leaders, communicate them clearly to others and interact with empathy towards others’ emotions.
This section of the workshop will teach the basis of emotional intelligence and give guidelines on applying the theories in everyday situations that arise when working with subordinates.

Course objectives on (Emotional Intelligence) will ensure that delegates are able to:
  • Understand the concept of emotional intelligence and how this impacts on leadership
  • Analyse the relationship between:
Emotional Intelligence / Self Awareness / Self-Management / Social Awareness
  • Apply techniques for responding to situations in an emotionally intelligent manner
Communicate Authentically & Lead courageously

Authentic communication is not a technique, but a way of thinking and behaving.

Delegates will Learn:
  • Why sources of conflict are maintained
  • Conflict and it’s creative potential
  • Strategies to be authentic
  • Ways to build honest relationships
  • Practices for improving dialogue
  • Practices of self-management
Conflict Management and Assertiveness Skills
  • Introduction to Conflict
  • What is Conflict and its creative potential
  • Shifting views on conflict management
  • Perceptions and Conflict
Practical Individual Profiling of delegates
  • What makes people different?
  • Brain organisation
  • Psychological triggers
  • Psychological behavioural profiles
  • Physical Attributes
  • Culture & Background
  • Perceptions & Beliefs
  • Power – Its use and abuse
    * Defining Power
    * Various forms and sources of Power
    * The consequences of using coercive power: Learning from history
  • General causes of conflict

Testing candidates predominant Conflict Handling Preferences: This will form the basis on which the conflict management styles will be dealt with.

Conflict Management Styles:
Outcomes
  • Understand the nature and the basis of conflict in interpersonal relationships
  • Understand why different personalities have more conflict issues than others
  • Value the creative potential of conflict
  • Appreciate the nature of power and power abuse
  • Know your own predominant conflict handling styles
  • Analyse conflict situations to determine the most appropriate conflict handling style for the situation
  • Use all five conflict management styles interchangeably and effectively to manage conflict proactively
ASSERTIVENESS
  • Distinguish between assertiveness, aggression and submissiveness
  • Manage the demands of your personal and professional life
  • Learn to decline a request and still be responsive and helpful
  • Be congruent whilst being assertive
  • Respond to resistance without becoming aggressive or defensive
  • Handling criticism
Outcomes:
  • Understand the techniques of assertiveness
  • Understand why aggressive behaviour doesn’t work in the long run
  • Deal with aggressive behaviour in others
  • Establish a negotiating position and sticking to it
  • Know how to give and receive criticism
       
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