Advanced Supervisory Programme

Workshop dates:

Johannesburg: For future dates email customerservice@norcazacademy.co.za
Durbanville, Cape Town: For future dates email customerservice@norcazacademy.co.za
Durban: For future dates email customerservice@norcazacademy.co.za

Course Fee: 

Single: R7,750.00 (R8,835.00 incl. VAT)
Group Booking of 3 or more delegates:  R6,950.00 (R7,923.00 incl. VAT) T&C’s apply

In-House Training sessions: available on request – send an e-mail with specifications to admin@norcazacademy.co.za

INTRODUCTION

This workshop focuses on the transformation of Supervisors as they develop their managerial and supervisory style. The course introduces the skills and processes, entailed in the supervisory role and lays a platform of systems and proficiency, through which the Supervisor is able to encourage effective implementation of supervisory skills and structures throughout their teams.

The workshop equips supervisors / middle managers to understand their overall role and gives them the skills to lead a team of people and manage the achievement of objectives in their departments. The course further focuses on leadership, personal and team styles and qualities to motivate people reporting to them and the leadership skills of decision making and delegation.

Pre-workshop input and questionnaires for best outcome is required. Brain organization, trait profile; conflict profile and team profile results shared.

COURSE OUTLINE
Day 1

Understanding how your leadership style impacts your staff (identify your “operating” system)

  • Why would people choose your brand : brain integration techniques
  • Emotional bank account: how many assets and how many liabilities
  • Get to know your own operating system to rise to high expectations
  • Do you use logic or do you use feeling
  • Are you detail oriented (facts rule) or imagination rule
  • Are you over-analytical or do you combine parts into holistic concepts
  • Do you utilize present and future thinking
  • Do you not only form strategies but also present possibilities
  • Are you a risk taker
  • Do you “get it”
  • What are your own blind spots (Johari window)
  • Write a new curriculum vitae with information gained

Utilising the strengths of each player in the team for optimum results

  • Analyse your team
  • Utilise information to optimize talents
  • Re-direct potential with gap analysis

Communication

  • Employee reactions to change
  • Identify barriers and reasons for resistance to change
  • Communication exercises
Day 2

Key performance areas and gap analysis:

  • Performance reviews and rating exercises
  • Identify behaviour gaps and interpret converting data into strengths
  • Job dimension gap analysis
  • Fair reasons for dismissal
  • Expertise and knowledge base
  • Relational expertise
  • Embedded expertise
  • Meta expertise
  • Practical exercise with gap sheets
  • Measure

Get buy-in to vision and values from the whole team

  • Practical exercise to identify personal and company values based on your vision
  • Utilise psychological triggers to steer team
  • Check belief system gaps
  • Alignment of personal, company and customer needs

Do a SWOT analysis of gaps to find solutions

  • Brainstorming exercise : are the people under your care indifferent; resentful or are they passionate – discuss research
  • Do you have proof that people under your leadership produce excellent results?
  • Are you impatient or do you have excellent listening skills
  • Are there communication barriers
  • Do you transact in the “adult” mode or the “critical parent” mode (transactional analysis)
  • Team role identification exercise

Critical leadership competencies: learn from Leaders

  • Choose high integrity : trust and consistency
  • Decisive and effective decisions
  • Active listening
  • Assertiveness and conflict
  • Principles and results
  • On-going development
  • Reward principles
  • Your credibility image
  • Unlock individual potential : development strategies
  • Forms of power

Motivation fundamentals, principles and theories: long term results

  • Give what is needed to get what is wanted
  • Insight and the 7 intelligences
  • EQ and IQ combined
  • Leading by empowering others
  • Human desires and influences

Time management, planning and organising principles

  • Basic planning, organising principles and skills
  • Pareto principle
  • Time management and gap analysis
  • The importance of planning, the process and reviewing the plan
Day 3

Coaching and mentoring techniques: practical

  • Present : information gathering – validation and logic
  • Path to: Ordering facts – cause and effect
  • Strategy: Consequences of behaviour and agreement

Development of gap areas

  • Analytical ability
  • Impulsivity
  • Assertiveness
  • Decisiveness
  • Strategic Management

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