Advanced Problem Solving and Decision Making Skills

Workshop dates:

Johannesburg:  For future dates email customerservice@norcazacademy.co.za
Durbanville, Cape Town:  For future dates email customerservice@norcazacademy.co.za
Durban North: For future dates email customerservice@norcazacademy.co.za

Course Fee: 

Single : R7,200.00 (R8,208.00 incl. VAT)

Group booking of 5 delegate:  R32,000.00 (R36,480.00 incl. VAT) – T&Cs apply.

In-House Training sessions: available on request – send an e-mail with specifications to admin@norcazacademy.co.za

 

Introduction

Finding workable solutions to increasingly complex problems in the corporate environment is often difficult to attain in the ever so often stressful and deadline driven environment.  When making decisions, there are many factors to be considered and risks and benefits that need to be weighed up.  The final solution then needs to be sold to a diverse group of stakeholders.

The key skills needed to make sound business decisions will be honed to a fine art and will enable managers to resolve problems and crisis that may come their way.  Delegates will learn and use practical techniques based on sound theory during the course of this interactive training session.

Outcome

By the end of this course participants should have achieved the following objectives:

  • Define and analyse the problem
  • Improving effectiveness by solving problems with ease
  • Apply creative problem solving techniques
  • Apply effective team problem solving techniques
  • Evaluate and implement solutions
  • Identify component parts of a moral decision or problem
  • Interpret and explain a strategy for moral decision-making
  • Identify and apply different strategies of moral decision-making
  • Evaluate the ethical consequences of the decision-making process
  • Better crisis management
Who Should Attend?
  • Managers, supervisors and Team Leaders
  • New Managers
  • Project Managers
  • Anyone who wants to enhance their problem solving and decision making skills
Course Outline

Introduction:  Brain profiling and personality types

Delegates will be expected to complete various pre-course assessments and questionnaires.

These pre-course assessments and questionnaires and analysis thereof are included as a value-add to our delegates and is valued at over R1,500.00 per delegate.  All analysis and results will be discussed during the course of the workshop.

MODULE 1:  Problem Solving and decision Making
  • Problem Identification and prioritization
  • Problem definition and analysis
  • Identify root causes using facts
  • Planning and setting goals
  • The problem solving process step-by-step
  • Pin-pointing constraints
  • Consider alternative solutions
  • Gathering and analyzing data / information
  • Critical factors for a successful outcome
  • Evaluation techniques
  • Assess and monitor continually
MODULE 2:  Problem Solving Techniques
  • Brain Storming
  • Mind Mapping
  • Lateral Thinking
  • SWOT Analysis
  • Root Cause Analysis
  • Brain writing
  • Force Field Analysis
MODULE 3:   Problem Solving:  Individuals and Teams
  • Consulting stakeholders
  • Building consensus
  • Teams:  participation of all concerned, agreement and ownership
  • Leading problem solving teams
  • Making rational decisions free of bias or prejudice
  • Creativity in Problem Solving
  • Selling solutions to stakeholders
  • Solving team problems that block progress
  • Different forms of creative problem solving
  • Differentiate between urgency and importance
  • Case study
MODULE 4:  Decision-Making
  • Decision-Making toolkit
  • Different approaches to Decision-Making
  • Creative Decision-Making
  • Crisis situation – making sound decisions under duress
  • Case study
       
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