SETA Accreditation No. 6570

Middle Manager’s Programme

middlemanWorkshop dates 

Midrand, Johannesburg: 4-6 May 2020
Durbanville, Cape Town: 5-6 March / 18-20 May 2020
Durban North: 11-13 May 2020

ALL other areas: available in-house on request. Minimum delegates 8.

* * Early bird discount less 15% and group discount less 20% p/p off the normal fee – available until 9 March 2020 – see details below. * *

Course fee (3 days): R8,750.00 (R10,062.50 incl. VAT)

Early Bird fee less 15% (R1,312.00) = R7,437.00 (R8,552.00 incl. VAT) for all new registrations received and paid by 9 March 2020. Terms and conditions apply.

Group booking for 3 or more delegates less 20% (R1,750.00) = R7,000.00 (R8,050.75 incl. VAT) for all new registrations received and paid by 9 March 2020. Terms and conditions apply.


For in-house group bookings and other enquiries e-mail o. phone Charlotte at 011 902 0720 or Ronell: 073 291 0450



This interactive three-day programme will increase delegates’ awareness of their current
leadership styles and further develop their management acumen. They will learn what factors impact their own individual leadership styles and the resultant effect on their subordinates.

Delegates will develop skills that will build courageous leadership, effective Management and followership in the workplace. During this interactive training intervention, delegates will engage in various activities such as case studies to enable them to put these newly acquired skills into practice.

Critical Management capabilities and related practical functions have been included in this programme such as Team Dynamics, Conflict Management and Assertiveness and Emotional Intelligence.




1. People Management and Leadership and Management Development Skills

– Identify and develop their leadership style
– Explore management principles:

  • Access team dynamics and team morale to improve the team’s performance
  • Use the stages of team development to get the most from people
  • Develop a range of practical team building skills and techniques
  • Apply the appropriate leadership style at the right time
  • Motivate, delegate and coach staff with confidence
  • Developing one’s own interpersonal skills and understand how one is perceived
  • Provide constructive feedback and creative problem solving
  • Communicate effectively at all levels and in a variety of settings

– Planning, setting objectives and the benefits of good organisational skills
– Organising resources to match task objectives
– Improving problem solving and decision making skills
– Become familiar with the top attributes of leaders
– Developing effective followership
– Understand themselves as workers in specific positions
– Identify their own role in an organisation
– Understand group dynamics
– Change Management

2. Team Development / Dynamics

– Deal with potential conflict in a team or group
– Enhance team performance
– Demonstrate an understanding of self and team members in a workplace
– Provide feedback and recognise achievements
– Make subordinates familiar with their specific roles in their positions


3. Human Resource Management

– Acquire the ability to Identify the potential of subordinates
– Acquire the ability to utilise the skills of subordinates within in a team to the optimum benefit of the organisation
– Monitor performance of subordinates and make changes when necessary
– The process of Recruitment and Selection of suitable candidates for positions in your team
– Performance Appraisals

4. Monitoring and Evaluation

Understand and implement the components of a successful monitoring and evaluation plan:

– Assess and manage risks to ensure customer satisfaction
– Differentiate between supervision, monitoring and evaluation.
– Identify outcome indicators for projects.
– Understand data and types of data, challenges of data collection.
– Differentiate between quantitative and qualitative methods.
– Write an effective Monitoring and Evaluation report.
– Use data to improve decision making, and e-n-a-b-l-e others in the team to do the same.


5. Emotional Intelligence (EQ) – a Concept overview & Self Awareness

Knowing ourselves (and those whom we lead), is the fundamental key to effective team development.
Emotional Intelligence is the ability we need to identify, understand and control our thoughts and feelings as managers or leaders, communicate them clearly to others and interact with empathy towards others’ emotions.

This section of the workshop will teach the basis of emotional intelligence and give guidelines on applying the theories in everyday situations that arise when working with subordinates.

Course objectives on (Emotional Intelligence) will ensure that delegates are able to:
– Understand the concept of emotional intelligence and how this impacts on management / leadership
– Analyse the relationship between:
Emotional Intelligence / Self Awareness / Self-Management / Social Awareness
– Apply techniques for responding to situations in an emotionally intelligent manner

Communicate Authentically & Lead Courageously

Conflict Management and Assertiveness Skills– Introduction to Conflict

  1. – What is conflict and its creative potential
    – Shifting views on conflict management
    – Perceptions and Conflict
    – Brain organisation
    – Psychological triggers
    – Psychological behavioural profiles
    – P-h-y-s-i-c-a-l Attributes
    – Culture & Background
    – Perceptions & Beliefs
    – The Brunswick Lens
    – Assumptions about people: McGregor’s Theory X & Theory Y

* The Halo and Horns Effects
* The self-serving bias
* Stereotyping
– Power – Its use and a-b-u-s-e
* Defining Power
* Various forms and sources of Power
* The consequences of using coercive power: Learning from history
– General causes of Conflict

Conflict management styles:

– Understand the nature and the basis of conflict in interpersonal relationships
– Understand why different personalities have more conflict issues than others
– Value the creative potential of conflict
– Appreciate the nature of power and power abuse
– Know your own predominant conflict handling styles
– Analyse conflict situations to determine the most appropriate conflict handling style for the situation – Use all five conflict management styles interchangeably and effectively to manage conflict proactively

– Distinguish between assertiveness, aggression and submissiveness
– Manage the demands of your personal and professional life
– Learn to decline a request and still be responsive and helpful
– Be congruent whilst being assertive
– Respond to resistance without becoming aggressive or defensive
– Handling criticism

– Understand the techniques of assertiveness
– Understand why aggressive behaviour doesn’t work in the long run
– Deal with aggressive behaviour in others
– Establish a negotiating position and sticking to it
– Know how to give and receive criticism


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-Work-Center Traing pts photo3 conference room day 2